Shipping Policy

Thank you for shopping with us! Please review our shipping policy below for information on processing times, delivery estimates, and order tracking.

Order Processing Time

All orders are processed and dispatched within 1–2 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, dispatch may be delayed by a few days. If there is a significant delay, we will notify you via email.

Shipping Time

Once your order has been dispatched, delivery times are as follows:

Please note that delivery times are estimates and start from the date of dispatch, not the date of order placement. Total time from order to delivery is typically 8–14 business days.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number so you can monitor your package's progress.

Shipping Delays

Occasionally, shipments may be delayed due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control. We appreciate your patience and will do our best to keep you informed if any delays occur.

Customs, Duties, and Taxes

For international orders, your order may be subject to import duties and taxes, which are levied once the package reaches your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Missing or Lost Packages

If your tracking information shows that your order was delivered but you have not received it, please contact us within 3 days so we can assist you.

If your order has not arrived within the estimated delivery window, please reach out to our support team at velryasupportacc@gmail.com and we will investigate further.

Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

Email: velryasupportacc@gmail.com Response time: within 24–48 hours